My husband moved my 2 kids and I back here from Georgia while he finishes his military career. We rented a U-haul trailer for 4 days and were fortunate enough to get everything moved and the trailer returned in 2 days. When taking the U-haul trailer to this location, the man working told my husband that there would be no refund for bringing it back 2 days early, it was just good for you that you got it done in 2 days instead of 4. This is not our first time working with U-haul in the years my husband has been in the military so he had the man call U-haul. U-haul told my husband that yes, we would receive the refund for the extra 2 days and it would take 24-48 hours for the refund to go through. After 5 days my husband called U-haul again to see why we never received the refund and come to find out, the person who told my husband he wouldn't get a refund decided to never check in the U-haul until 2 days later!!! So according to U-hauls records, we had the trailer for 4 days and not the 2 that we actually had it! We are not only mad about this service but also upset about the sheer dishonesty of this man that my husband dealt with. I can only wonder how many other people he has treated like this!! We will never use this facility again! While no, it was not a ton of money that we would have been refunded, it is the principal of the whole thing and also the fact that when it's Christmas time and you just moved...every dime counts. We rented it for 4 days with the intention of getting it done early, giving ourselves enough time to travel and get it unloaded but also knowing that we would have it done early and that money would be returned just like it ALWAYS is when we do this! Moving is stressful enough, dealing with unnecessary stress in the middle of the rest of it is just that much worse. Steer clear to avoid this kind of thing happening to you!!
Hwy 61 Self Storage is a US Storage based in Troy, Missouri. Hwy 61 Self Storage is located at 2133 Alexandria Crossing, Troy, MO 63379, USA.
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