They are always very friendly and prompt when I'm in a hurry or patient with me otherwise when I have other shopping to do. It's quick and convenient when it's right there in town and I can turn two or three stops into one and get some things from the store while my car is getting fixed.
NOT CUSTOMER FRIENDLY. Most of the employees and the manager seem to dislike their job and customers. My son went to get his headlight bulb replaced. They told him to wait outside and someone would be there to assist him shortly. There were workers standing around knowing he was standing out there waiting but no one came to assist him for at least 10 minutes (note there were no cars inside the shop). Eventually someone came and took his information just to inform us 20 minutes later that they were unable to replace it. This is not the first negative encounter with this Walmart automotive. Everytime we've been there, they seem irritated and aggrivated with customers. I'll take my vehicle elsewhere and pay more just for a more postiive attitude and environment.
I have had wall-marts viva2 tires installed and in two month both went flat on me stick with a real shop and get a real tire it costs about 20 dollars more but they last. I am all about saving a buck but if it costs more to save that buck it is a no drainer. this is a rip off. The service they did was ok just don't buy their crap for tires that they sell.
As a former tire tech being able to change 4 tires and balance them all in 15-20 mins. Now here it's been about an hour plus to do one tire. And not even busy. Maybe should work on productivity
We were quoted 45 min to get 4 new tires. It has now been 2 hours! The most frustrating part is when people are staring at my vehicle rather than putting my tires back on. I do not suggest coming here if you are in a time crunch.
Walmart Tires Auto Parts is a US Car Repair based in Troy, Missouri. Walmart Tires Auto Parts is located at 101 Highway 47 E, Troy, MO 63379, USA.
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